FAQ
Q: What is the species of wood fiber you use?
A: Eucalyptus, poplar and some mixed wood, which is color related.
Q: What about your main market?
A: The main market is always oversea. More than 90% of the products are for export, and main market is Greece, Czech Republic,Italy,Germany, Spain, Austria, Swiss, Estonia, Norway, UK, Korea, Thailand, Indonesia, Vietnam, USA, Canada, Argentina, Australia, etc.
Q: Do you charge for samples?
A: Yes, customers need to pay the courier fee for free samples, but we will refund it after the customer places the order.
Q: How many production lines you have? What about the production capacity per month?
A: 30 extrusions lines. 60 containers per month.
Q: What properties will you test for your raw material and end products?
A: Wood fiber: ash content, fiber size, water content.
HDPE: melting index, ash content, physical property test for finish product.
End product: melting index, ash content, physical property test for finish product.
End product: strength test, boiling test and expansion rate test, temperature cycle test, outdoor UV test.
Q: What about delivery time for one container?
A: 15-20 days upon deposit payment well received.
Q:What about the temperature range of your WPC can be used?
A: -40 to 60 degrees.
Q: Have you ever received any complaints from your customers?
A: Frankly speaking, yes. And it's mainly about color difference, cause our raw material is recycled material, there is always difference between different lots. Now mixing is done for our HDPE plastic and also after pelletizing to well control of this problem.
Audited Supplier 
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